Contact Us

We continually strive to provide you with a high standard of service. We welcome your feedback regarding all aspects of our services. Your suggestions and ideas will help us improve our service to you. Occasionally things may go wrong, and if you let us know, then we have the opportunity to put it right.

You should expect most comments to be answered within five working days. If it is a more complex matter, you should expect an acknowledgement within five working days, and a full answer within fifteen working days.

It is easier to answer complaints if you put these in writing and state:-
• your name and address
• the time and date of the occurrence
• the bus service number and destination
• the bus stop involved
• bus fleet number or registration number if possible
• brief details of what happened; enclose your ticket if you can

We will investigate all your comments thoroughly, and take corrective action where appropriate.

 

Write to us ....

Thamesdown Transport Limited, Barnfield Road, SWINDON, SN2 2DJ.

 

Ring us ....

01793 428428

Customer Helpine, Mondays to Thursdays 0830 - 1700, Fridays 0830 - 1630.

 

E-mail us ....

Use the Feedback form on the right hand side of this page.

 

If you are dissatisfied with the response you receive to any comment or complaint about the operation of our services you may raise the matter further with the BUS APPEALS BODY, a non-statutory body with bus operator and consumer representatives. The BAB will advise all parties whether a complaint is justified and will recommend appropriate redress to the bus operators.

 

The Bus Appeals Body, PO Box 2950, STOKE-ON-TRENT,ST4 9EW.

 

For details about the Bus Appeals Body Click here