We continually strive to provide you with a high standard of service.

Your suggestions and ideas will help us improve your local bus service.

Safety, comfort, reliability and customer care are our top priorities and, in order to help us to achieve high standards in these areas, we welcome your feedback and suggestions regarding all aspects of our services.

Occasionally things may go wrong, sometimes because of matters outside our control. We want to hear about it to allow us to take appropriate action. If you let us know when something is wrong, then we have the opportunity to put it right.

You should expect all straightforward comments to be answered within seven working days. If it is a more complex matter, you should expect an acknowledgement within seven working days, and a full answer within twenty one working days.

It is easier to answer complaints if you put these in writing and state:-

• your name and address
• the bus service number and destination
• the bus stop involved
• the time and date of the occurrence
• bus fleet number or registration number
• brief details of what happened; enclose your ticket if you can

We will investigate all your comments thoroughly, and take corrective action where necessary or practicable. Sometimes other organisations may be responsible for some part of this Company's service. In these cases, we will either put you in direct contact with, or forward your letter to, the appropriate organisation.

All telephone comments are recorded on a special form which is sent to the appropriate manager for investigation and, where necessary, corrective action.

It is always helpful if you also write to us to confirm details of the matter.

If you have a complaint, comment or suggestion then please contact us:

Customer Services Manager
Thamesdown Transport Limited
Barnfield Road
Swindon
SN2 2DJ

or	ring us on (01793) 428428 Mon-Fri 0745 - 1700		or	use the Feedback Card available from our Travel Shop.		or	use our e-mail feedback link. Click here.

If you are dissatisfied with the response you receive to any comment or complaint about the operation of our services you may raise the matter further with the BUS APPEALS BODY, a non-statutory body with bus operator and consumer representatives. The BAB will advise all parties whether a complaint is justified and will recommend appropriate redress to the bus operators.

The Bus Appeals Body
PO Box 320
Portsmouth
PO5 3SD

You may also contact the Government office responsible for regulation and safety of buses:

The Administrative Director
Western Traffic Area
2 Rivergate
Temple Quay
Bristol
BS1 6EH

Most bus services are run as commercial ventures, like any other business. However, where commercial bus services do not meet all the needs of residents the local authorities may arrange for the provision of additional services, which bus operators run as contractors to the Council.

Comments about these and matters such as concessionary fares, school transport and bus shelters should be directed to the Council for your area:

Passenger Transport Unit
Swindon Borough Council
Premier House
Station Road
Swindon
SN1 1TZ

Telephone (01793) 466212

Passenger Transport Unit
Wiltshire County Council
County Hall
Trowbridge
Wiltshire
BA14 8JD

Telephone (01225) 713354 or 713579